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Getting Started Guide

AskGen is a comprehensive event discovery and ticketing platform that helps people find and register for events in their community, while providing organizers with powerful tools to create and manage their events.

Click the "Sign Up" button in the top right corner. Fill in your name, email, and password. You can choose to register as an attendee or an organizer. After submitting, you'll be logged in automatically.

Attendee accounts let you discover events, register, and purchase tickets. Organizer accounts allow you to create and manage your own events, track registrations, and receive payments.

Visit the Events page and use the filters to search by location, date, or category. You can also use the search bar to find specific events or organizers in your area.

For attendees, AskGen is completely free. For organizers, we offer a free plan with basic features and paid plans with additional capabilities. Check our pricing page for details.

Account Management

Go to your Profile page and click on the "Change Password" tab. Enter your current password and new password to update. Your password must be at least 6 characters long.

Email addresses cannot be changed directly for security reasons. Please contact support for assistance with email changes and we'll help you verify your new address.

Go to your Profile page where you can update your name, phone number, and profile picture. Click "Save Changes" to update your information.

Contact support to request account deletion. Note that you cannot delete an account with active events or pending payments. All data will be permanently removed.

First, try the "Forgot Password" option. If you still can't access your account, contact support with your email address and we'll help you regain access.

Payments & Billing

We use Paystack to process payments. Accepted methods include: Visa, Mastercard, Verve cards, M-Pesa, Airtel Money, MTN Mobile Money, bank transfers, and USSD.

Payouts are processed automatically to your bank account. Set up your bank details in your organizer settings. Payouts are sent weekly, 7 days after your event ends.

Free plan: 2.5% + Paystack fees, Professional plan: 2% + Paystack fees, Enterprise plan: 1.5% + Paystack fees. Paystack charges approximately 1.5% + KES 100 for local cards and mobile money.

You can process refunds from your organizer dashboard. Go to Registrations, find the attendee, and click "Process Refund". Refunds are processed through Paystack and credited back within 3-5 business days.

Common reasons include insufficient funds, incorrect card details, or bank security blocks. Try another payment method or contact your bank. If the problem persists, contact support.

Events & Registrations

Log in to your organizer dashboard and click "Create Event". Fill in all event details including title, description, date/time, location, and ticket types. Add high-quality images and publish when ready.

When creating or editing an event, check "This is a paid event" to enable ticket types. You can add multiple ticket types with different prices, quantities, and sales periods.

Your organizer dashboard shows real-time registration data. Visit the "Registrations" or "Attendees" sections to see detailed lists, export data, and manage check-ins.

Use the QR scanner in your dashboard or the dedicated check-in page. You can scan attendees' QR codes or manually enter registration codes for quick check-in.

Yes, you can edit event details after publishing. Go to "My Events" in your organizer dashboard, find the event, and click "Edit". Changes will be visible immediately.

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